Year End – Top Tips

We have been extremely busy here at Scribe with your year end queries so please do bear with us if you can while we respond to everyone! 

In the meantime here are some top tips based on our most frequent requests.

  • Make sure you have closed the previous year’s accounts and copied the annual returns data to the next financial year otherwise this will bring up an error message on your AGAR with no data in the 18/19 column.
  • Ensure that you have allocated within your cost codes for staff costs, precept and capital costs the correct type so that these feed through to the correct boxes on the AGAR. This can be completed within set up/cost codes. Any codes that would be included in other payments or other receipts can be left as ‘Default’.
  • If working on an Income and Expenditure basis ensure that before you run your annual return you click on ‘calculate’ or any changes or updates you have made will not take effect.
  • Once you have completed your year end you can close your accounts straight away. This will prevent any changes being made in error should you log into the wrong year! Once your audit is complete should any changes need to be made you can simply reopen the year and make your amendments and then close again.

You can visit our help centre with plenty of articles, including a section entitled Year End Help

A printable tick list is available here to ensure that you successfully complete all the steps required to complete year end

If you are still struggling or have any questions please feel free to get in touch. 

Easter Opening Hours

We will be CLOSED over the Easter period between Friday 10th and Monday 13th April.

During this period any urgent enquiries can be sent to [email protected] and these will be responded to from Tuesday 14th April when usual working hours 9.30am -3pm Mon- Fri will resume.

You can find a wealth of information and support online via our help guides and you can click here to access these.

As you all know given the current climate the Scribe team is working remotely and as this is our busiest time of year we really do appreciate your patience and support while we try to assist everyone who requires help.

Helping You Work From Home

With the Government advice to work from home we have been looking at ways how Scribe can assist you with remote working.

Scribe is already web based which means you can continue to access your Councils’ accounts from wherever you are, whenever you need. 

To allow others to also access Scribe and view the accounts during this isolation period we can also set up additional read only log ins for Councillors or Auditors temporarily at no extra cost. 

Please do contact us at [email protected] with the name and email address of the new user and make sure that your email is sent from the registered council email address so that we can identify you.

If you require temporary full access to the accounts to be given to an assistant or other member of the council to support or cover you during this time, this can also be arranged and you can contact us as outlined above to discuss. 

We Are Here To Help

Here at Scribe we are lucky enough to be able to “Keep Calm and Carry On” by continuing to offer support and advice to customers while working remotely ourselves.

We know it’s not that simple for some and so thought we’d share some of things we can do to help you at this difficult time as a customer of Scribe:

🙋‍♀️If you are working remotely and need additional logins for councillors or co workers just say so and we’ll give you extra temporary logins to your accounts database at no extra cost.

🌎Web Scribe can be accessed by anyone, wherever they are, whenever they need. If you need to be able to work remotely and are still using the desktop based Scribe let us know and we’ll take all of your historic data across asap for you to a new online account

☎️Meeting delayed so unable to make payment? Let us know. We’ll extend your licence free of charge until things return to normal.

Scribe – Support Update

We are sure that you have received lots of details over the last few days regarding COVID-19 updating you on business plans during this uncertain time and we just wanted to provide you with an update from the Scribe team.

Our whole team is now working from home and during this time we will be doing our very best to offer our usual level of service.  With year end looming our phone lines will be very busy but slightly more limited than usual so please bear with us and if possible use our web based helpdesk which can be reached at [email protected]

WE WILL get back to everyone that contacts us as soon as we can and appreciate your patience.

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