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Tuesday, October 27, 2026

LIVE ONLINE TRAINING

Community Engagement: Kindness Is a Strategy, Not a Nice-to-Have

With

Emma Payne

27/10/2026 11:00 AM

YOU WILL DISCOVER:

How to deliver difficult news without losing trust
How kindness functions as an engagement strategy, not just a value
How to know what's actually working

Community engagement in local government goes far beyond consultation forms and Facebook posts. Join Emma Payne, Town Clerk at Stotfold Town Council, for an honest look at what has worked—and what hasn't—at her council: the wins, the mistakes, and the moments engagement got uncomfortable. Learn how leading with empathy and honesty builds lasting trust during difficult conversations, and how you can approach measuring your own council’s impact over time.

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