As digital interactions continue to grow, it’s crucial for councils to ensure their online presence is trustworthy, secure, and easily accessible to their constituents. One effective way to achieve this is by using a .gov.uk domain for your website and email. Here, I’ll discuss the benefits and process of securing a .gov.uk domain for your council, and why it’s a step worth considering.

Why Choose a .gov.uk Domain?

1. Enhanced Trust and Credibility

A .gov.uk domain immediately signals to users that the website is an official government site. This enhances the credibility of the information presented and the authenticity of the message, as it’s recognised as a trusted source. For residents seeking council services or information, this trust is invaluable.

2. Increased Security

Government domains are subjected to stringent security protocols. By using a .gov.uk domain, your council benefits from enhanced security features, reducing the risk of cyber threats and ensuring the safety of sensitive information.

3. Access to Government Services

Councils with a .gov.uk domain can access various government services and tools designed to enhance online security and functionality. For example, domain locking services prevent unauthorised changes, and the National Cyber Security Centre offers free scanning and filtering services.

4. Better GDPR Compliance

A .gov.uk domain ensures that your council’s data stays within the UK’s jurisdiction, simplifying compliance with GDPR regulations. This transparency and control over data are crucial for managing Freedom of Information and Subject Access requests efficiently.

The Process of Acquiring a .gov.uk Domain

1. Meeting the Requirements

To use a .gov.uk domain, your council must meet specific criteria:

• You must have a UK-based, GDPR-compliant email service e.g clerk@yourparishcouncil.gov.uk.
• Your website must comply with the current Web Content Accessibility Guidelines (WCAG) Currently WCAG2.1AA and rising to WCAG2.2AA in October 2024.
• Other terms and conditions as set by the CDDO (Cabinet Digital Data Office).

2. Application Process

The application process involves several steps:

• Submit a Request: You’ll need to apply through an authorised registrar, such as Aubergine, which is approved by the Cabinet Office.
• Verification: The Cabinet Office will verify your council’s eligibility and ensure your website meets the required standards.
• Approval and Setup: Once approved, the domain setup takes about two weeks. This includes configuring your website and email services to use the new domain.

3. Cost Considerations

The cost for maintaining a .gov.uk domain is approximately £100 per year. Additionally, there is currently a £100 grant available from the Cabinet Office to assist councils with the initial setup costs. This grant can be applied for through authorised registrars - Aubergine is one of them.

Practical Advice for Transitioning to a .gov.uk Domain

1. Plan the Transition

Transitioning to a .gov.uk domain requires careful planning. Ensure that all council members and relevant stakeholders are informed about the change and the benefits it brings. Plan the technical transition to minimise any downtime and disruptions.

2. Update Public Information

Once the new domain is live, update all public-facing materials, including websites, email addresses, and printed materials, signage, vehicles etc, to reflect the new .gov.uk domain. Communicate the change to residents to ensure they are aware of the new, more secure web address. We recommend maintaining the old domain for one further year to ensure those infrequent communications are redirected to the new domain address.

3. Leverage Government Resources

Take full advantage of the resources and tools provided by the government to councils using a .gov.uk domain. These tools are designed to enhance the security and functionality of your digital services.

Conclusion

Using a .gov.uk domain is a strategic move that enhances the trust, security, and credibility of your council’s online presence. While the process involves meeting specific requirements and a commitment to maintaining high standards, the benefits far outweigh the efforts. With a .gov.uk domain, your council can provide residents with a secure, trustworthy, and professional online experience, reinforcing your commitment to transparency and public service.

For those interested in learning more about the process or need assistance with the transition, don’t hesitate to contact us. At Aubergine, we’re here to help councils navigate the journey towards a more secure and credible online presence.

Watch the Webinar on .GOV Domains

Watch the 10 minute webinar on youtube

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Mark Tomkins
Founder, Aubergine
Author, NALC Web Accessibility Handbook

Visit the Aubergine website

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